Delivering Seamless Customer Experiences for the Ultimate Connected Device: Practical Tips
16:00 - 17:00
As we move to an A.C.E.S (Autonomous, Connected, Electrified & Shared) world, the fundamental experience of owning and using a car are changing. With an increase in car technology – both inside and outside the vehicle, new ownership models, and the adoption of digital technologies across platforms, how do you ensure you deliver a frictionless customer experience to the right customer? How do you approach balancing customer requirements with core competencies and new capabilities? In this talk I will share with you some practical tips and a clear methodology as well as lessons learnt and insights from my experience working across multiple industries.
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